Our 30-day money-back guarantee
We want you to love your results. If Peptinova isn't right for you, tell us within 30 days of delivery and we'll refund you in full. You don't have to send anything back, and we won't ask awkward questions.
How it works
1. Email contact@getpeptinova.com within 30 days of delivery with your order number.
2. Tell us what didn't work for you, so we can keep improving. That's optional.
3. We'll refund your original payment within 5 business days of approval. Your bank may take a few extra days to show it.
The details
- Which orders: the guarantee covers your first order of each kit, once per customer.
- Subscriptions: if a refill has already shipped, it's covered by the same 30-day guarantee. To stop future refills, cancel anytime before your next billing date.
- Damaged, faulty or wrong items: email us a photo within 30 days and we'll send a replacement or refund at no cost.
- Your legal rights: EU and UK customers keep their 14-day right of withdrawal, and nothing here limits your statutory rights.
Questions? Email contact@getpeptinova.com and a real person will reply within one working day.